We are excited to share with you a truly transformational journey we embarked upon with an online retail customer, illustrating the powerful results of strategic thinking and effective collaboration.
The challenge was significant. The retailer had an IT workforce of approx. 2000 staff in various positions from Developers, Architects to support specialists, struggling with cloud operations, leading to inefficiencies, security concerns, and spiraling costs. However, we didn’t just view it as a challenge, but as a grand opportunity for creating sustainable change.
The answer was a five-step master plan, where the creation of a dedicated Cloud Operations team played a pivotal role.
Step 1: Situation Assessment
Our first task was to conduct a analysis of the existing cloud operations. We have quickly came to know that a dedicated, skilled Cloud Operations team was required to bring a specific skillset focused on improvements in efficiency and cost-effectiveness. Sadly there was none to speak of.
Step 2: Strategy Development
With a thorough understanding of their operations, we crafted a strategy for correcting said gap. Enter - Cloud Operations team of 200 members.
Step 4: Automation
Under the leadership of the newly formed Cloud Operations team, we introduced automation tools into their workflows.
Step 3: Team Building and Training
We then identified potential team members from the existing IT force and initiated a rigorous training program. In addition to that a 24/7 unit was staffed in a centralized fashion.
Step 5: Monitoring & Improvement
Our final step was setting up a robust system for monitoring cloud operations.
So what do the numbers say?
|After Transformation||Net Change|
|Operational Costs||$3.5 Million per year||-30% ($1.5 Million saved per year)|
|System Efficiency||Improved by 45%||+45%|
|App Deployment Time||Reduced by 60%||-60%|
|IT Staff Job Satisfaction||Increased by 35%||+35%|
|Investments||Investment Cost||Return On Investment|
|Training & Team Building||$1 Million||Significant long-term savings|
|Automation Implementation||$2 Million||Reduced operational costs, improved service quality|
|Monitoring System||$500K||Ensures optimal performance, continuous improvement|
All these remarkable improvements were achieved within just 18 months, leading to the project’s upfront cost paying for itself.
Is there more? The retailer is now set to continually improve, adapt, and thrive in the highly competitive digital landscape. The journey from chaos to efficiency, from costs to savings, and from struggle to success was made possible by the dedicated Cloud Operations team, effective strategic planning, and efficient implementation. The journey to efficient cloud operations can be simplified with the right approach, strategy, and partner. And this story is a testament to it!
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